Service Desk Engineer/Lead

Yokohama Permanent ¥6,000,000 - ¥9,000,000 Foreign Multinational
  • Take leadership while maintaining techical skillset.
  • Work for one of the top 5 Global IT Consulting companies.

About Our Client

Our client is one of the top IT Consulting company globally and has a large presence in Japan as well. As one of the most trusted sources for IT services, they have evolved as a great pool of high-performing consultants/agents that are available to assist businesses to adapt and enhance client's operations.

Job Description

  • Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
  • Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company
  • Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference
  • Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
  • Delegate specific service desk responsibilities to team members to create specialisation and increase service delivery pace

The Successful Applicant

Service desk administrator experience 3-10 years with team leading experience.

Language skills: Japanese level N1/Fluent or Native level.

Experience with basic concept should be there for below technologies:

* Microsoft Office

* Software installation

* Remote troubleshooting


* Exchange

* AD

* Network

* Mobile device

* Win10

* Citrix

What's on Offer

Permanent employment with work from home capabilities accordingly.

General benefits including health-care, social insurance and pension plan.

Sasha Cunningham
Quote job ref
Phone number
+81 3 6832 8972

Job summary

Helpdesk / Desktop Support
Business Services
Job Type
Consultant name
Sasha Cunningham
Consultant phone
+81 3 6832 8972
Job Reference
Company Type
Foreign Multinational