Service Desk Administrator

Tokyo 23 Wards Temporary ¥7,000,000 - ¥8,000,000 Foreign Multinational
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About Our Client

With over 180,000 employees, this multinational company stands as a leader in IT, business processing and consulting. Our client ensures that its stakeholders seamlessly adapted to emerging technologies through applications ranging from data analytics to hyper-automation. In addition to dominance in computing, the organization's stature as a corporate citizen is second to none. The company is internationally recognized for its extensive portfolio of services, an assertive corporate social responsibility agenda; and a workforce dedicated to business growth and innovations in developing and delivering sustainable tech solutions. With us, you will always take the lead in consulting and technical skill advancements.

Job Description

Responsibilities include:

  • Asking the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Resolving the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routing the enquiries to Resolver Groups as appropriate
  • Re-routing misdirected calls
  • Escalating tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Providing status and updates on tickets to authorized users
  • Reopening Tickets / Creating new tickets to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Making recommendations for updates to the KB database
  • Opening, logging, prioritizing, assigning, and closing calls logged in ticketing system

The Successful Applicant

The successful candidate will:

  • Have experience as Service Desk Lead
  • be proficient in both English and Japanese languages
  • Have IT educational background
  • At least 2-3 years experience in IT support
  • Advanced Microsoft desktop product skills
  • Experience in Front Office support
  • Windows Server Administration skills

What's on Offer

  • A role that allows full mastery of service desk roles
  • Earn lucratively in a dynamic organization
Tsitsi Watambwa
Quote job ref
Phone number
+813 6832 8920

Job summary

Job Type
Consultant name
Tsitsi Watambwa
Consultant phone
+813 6832 8920
Job Reference
Company Type