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Senior Veeva CRM Support Lead for Commercial Systems

Tokyo 23 Wards Temporary ¥6,000,000 - ¥12,500,000 per year Foreign Multinational View Job Description
This role oversees L2/L3 application support, configuration, and environment management for Veeva CRM within a fast‑moving commercial operations environment. You will serve as a technical leader ensuring stability, compliance, and continuous improvement across core CRM functions.
  • Drive L2/L3 CRM operations for a major commercial technology platform.
  • Lead enhancements across Veeva, Salesforce, integrations, and data governance.

About Our Client

A large global healthcare‑oriented organisation with a strong presence in Japan, investing heavily in commercial digital transformation and modern CRM technologies. The team operates in a hybrid model from a central Tokyo office.

Job Description

  • Lead L2/L3 support across Veeva CRM web and mobile, resolving incidents and conducting root‑cause analysis
  • Manage configuration changes including fields, validation rules, record types, approval workflows, Flows, and user access
  • Maintain and optimise Apex triggers, classes, and LWC components in alignment with Veeva package requirements
  • Support CLM content enablement and collaborate with commercial and brand teams
  • Execute secure data loads and updates while maintaining audit trails and data integrity
  • Monitor and support integrations with systems such as MDM, ERP, marketing tools, and consent platforms, including job error remediation
  • Oversee Veeva mobile/iPad deployment, app updates, sync troubleshooting, and field enablement
  • Coordinate UAT, smoke testing, deployments, and maintain sandbox hygiene
  • Operate OwnBackup and Archiver for backups, restores, retention policies, and compliance reporting
  • Track system performance, manage problem records, and implement preventive measures
  • Maintain documentation, SOPs, runbooks, deployment checklists, and user/admin guides
  • Communicate with global IT, business owners, field teams, and participate in standups and release readiness meetings



The Successful Applicant

  • Extensive hands‑on experience with Veeva CRM and strong capability to lead support operations
  • Proficiency in Veeva configuration, Apex, Visualforce, LWC, and related technical components
  • Practical experience with OwnBackup and OwnBackup Archiver
  • Strong knowledge of Salesforce security, data architecture, and integration patterns
  • Business‑level English and Japanese (N1-N2)
  • Excellent problem‑solving ability with clear communication and stakeholder‑management skills
  • Veeva and Salesforce certifications (e.g., Veeva CRM Admin, Platform Developer I) are preferred



What's on Offer

  • Opportunity to serve as the technical lead for one of Japan's most important commercial CRM environments
  • Hybrid working model from a central Tokyo office
  • Exposure to global teams, modern architecture, and enterprise‑grade platforms
  • Role with clear visibility, ownership, and impact on commercial operations



Contact
Serena Wu
Quote job ref
JN-012026-6935066
Phone number
+81 3 6627 6137

Job summary

Function
IT
Specialisation
IT Support
Specialisation
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Temporary
Consultant name
Serena Wu
Consultant phone
+81 3 6627 6137
Job Reference
JN-012026-6935066
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.