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Senior Operations Manager - BPO/Outsourcing

Tokyo 23 Wards 外資系企業 ¥7,000,000 - ¥10,000,000 per year Foreign Multinational Work from Home or Hybrid View Job Description
We're seeking a Senior Operations Manager for our international BPO company to oversee call center operations, drive business development, and manage KPIs, costs, and budgeting. This role requires native-level Japanese and fluent English skills, with responsibilities including stakeholder management and strategic planning.
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  • Global BPO Company
  • WFH!

About Our Client

Join a leading international BPO company with a global presence, offering a comprehensive range of services including customer care, technical support, customer acquisition, digital solutions, analytics, and back-office support.

Job Description

  • Oversee and manage various operational aspects of the call center, handling multiple accounts.
  • Drive business development initiatives to expand client base and service offerings.
  • Develop, monitor, and improve KPIs to ensure optimal performance and efficiency.
  • Manage cost and budgeting processes to align with financial goals.
  • Enhance stakeholder relationships and manage client expectations.
  • Implement strategic plans for operational improvements and process enhancements.
  • Collaborate with international clients, utilizing strong English communication skills.



The Successful Applicant

Requirements:

  • Native-level proficiency in Japanese and fluent in English.
  • Minimum of 2-3 years of experience in call center management.
  • Proven expertise in stakeholder management.
  • Strong business development and strategic planning skills.

What's on Offer

Salary: Up to 10M JPY - negotiable depends on your experience
Location: Tokyo 23 wards, Hybrid setup (up to 5 days in the office per month, subject to change)

Contact
Michelle Rosette
Quote job ref
JN-072024-6477626
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center Manager / Director
What is your area of specialisation?
Business Services
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-072024-6477626
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.