Great work and life balance with remote work option
Global leading SaaS vendor with competitive paclage
About Our Client
Our client is the industry's most trusted mobile data and analytics platform. Company solutions comprise the industry's most complete mobile performance platform. More than 1,100 enterprise clients and 1 million registered users across all geographies and industries using the solutions to drive their mobile business.
- Develop trusted advisor relationships with decision makers and executives mostly from mobile internet tech companies.
- Leverage digital tools to develop your customer success plans, help customers drive business value from the platform.
- Ensure the customer success plan is being executed. Able to manage client on-boarding processes: have a strong knowledge of our data, methodology, and visualization tools and be able to explain to internal and external stakeholders.
- Able to identify at-risk accounts and turn around those accounts.
- Responsible for key customer success metrics, including customer renewal and net expansion.
The Successful Applicant
- Experience in an Enterprise account management/ customer success role OR experience in a management consulting role with direct impact to clients.
- Business savvy - ability to understand the value chain of an industry and to quickly catch the industry dynamic. Also being able to translate customers
- Problem solving capability - recognize the essential characteristics between things, also being able to use creative, abstract and inductive methods to find key or potential problems when faced with complex problems.
- Polish and credibility with C-level executives - ability to develop Exec alignment within strategic accounts.
- Strong relationship building and management skills.
- Highly self-motivated and goal-driven (quota-driven).
- Energy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!
What's on Offer
- We provide a WFH allowance to set you up for remote work success.
- Internet allowance for stable internet connection, so your video does not freeze on Zoom.
- Flexible working days. We love to meet, but if you need to get your kids behind school-zoom, need to leave early to get to your band repetition or gym classes, do your thing
- Paid leave, so long as you promise to come back!
- Health and dental benefits.
- An international team of talented and engaged people from different cultural backgrounds and locations.
- Unlimited access to online learning platform Udemy to help you develop your skills.
- Virtual initiatives and events to keep you connected with your colleagues.