Senior Customer Service for major American Life Science company

  • Excellent work-life balance
  • Competitive salary and annual increases

企業情報

My client is a US-based life science company whose products are used in laboratories in nearly every country, contributing to significant scientific discoveries.They continually invests in R&D to develop cutting-edge technologies that empower scientists to make breakthroughs in understanding and treating diseases, improving quality of life, and preserving the environment.

職務内容

・ Respond to various inquiries by phone, email, and fax.

・ Improve customer service processes and related processes.

・ Identify, visualize, and standardize processes and areas with variability in order to improve productivity and reduce errors.

・ Promote documentation of customer service processes and related processes (creation of SOPs and WIs).

・ Work with each department to proactively minimize risks of backlogs and delivery delays, and proactively communicate high-quality delivery dates in advance.

理想の人材

・ 3+ years of experience in supply chain operations, call center management, project management, etc.
・ Positive communication skills
・ Positive and positive attitude towards experiences and learning opportunities
・ Mindset that allows you to work in cooperation with other departments

条件・待遇

  • Excellent work-life balance
  • Competitve salary and annual increases
  • Opportunity for internal mobility into other departments
コンタクト
Adam Petch
求人番号
JN-072024-6480101
電話
+81 3 6832 8611

求人情報

分野
カスタマーサービス
職種
受注処理
業界
ヘルスケア・製薬
勤務地
東京23区
雇用形態
正社員
担当コンサルタント
Adam Petch
担当コンサルタントの電話番号
+81 3 6832 8611
求人番号
JN-072024-6480101
企業タイプ
外資系企業