Back to search

Seller Support Specialist up to 6M JPY

Tokyo 23 Wards Permanent ¥4,000,000 - ¥6,300,000 per year Foreign Multinational View Job Description
The role involves responding to customer inquiries via email, resolving issues, and providing information about eBay products, services, and policies. Responsibilities include troubleshooting platform-related problems, handling complaints, offering sales and retention services, and collecting feedback for service improvement. The position also involves collaborating with other departments and maintaining strong customer relationships.
  • Save Job
  • Global Work environment
  • Utilize your english communication skills

About Our Client

  • Well-known e-commerce business



Job Description

  • Respond to customer inquiries via inbound and outbound email.
  • Identify and resolve issues promptly, ensuring customer satisfaction.
  • Handle complaints and escalations to/from related teams efficiently.
  • Provide up-selling, cross-selling, and account retention services as directed or needed.
  • Collect and analyze customer feedback to enhance our services.
  • Propose and implement improvements to support processes.



The Successful Applicant

  • Native-level proficiency in Japanese and fluency in English.
  • Minimum 1-2 years of customer service experience in call center/inhouse center
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

What's on Offer

  • Competitive salary (4M-6M JPY).
  • Flexible work-from-home option (4 days per week, 1 day onsite).
  • Opportunity for career growth and development.
  • Collaborative and supportive work environment.
  • Monday-Friday, 9AM-6PM
Contact
Michelle Rosette
Quote job ref
JN-062024-6442729
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Retail
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-062024-6442729
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.