Security Support @ Cloud Backup Company
東京23区
正社員
- 応募
- 求人を送信
- 求人を保存
Bullet points
Global Leader in Cloud Backup / Disaster Recovery Software
International Environment / Work-Life Balance / Competitive Salary Package
企業情報
Our Client is a global technology company with Corporate Headquarters in Europe and Singapore. Company develops on-premises and cloud software for backup, disaster recovery, and secure file sync and share and data access. In the last few months our Client has gone towards a transformation of their business and technology, moving from being a classical legacy backup company to be a multi-platform Cloud/Security/Backup company. In Japan the company has about 40 employees in their Tokyo office. They have started business in Japan over 10 years ago and growing double digits every year.
職務内容
- Provide technical for corporate users and service providers, find and explain detailed technical aspects/solutions / workarounds to Customers and partners (resellers) via email, phone, remote tools.
- Troubleshooting and finding efficient solutions for unordinary issues.
- Be the person responsible for resolving Customers' technical incidents using your own experience and extensive cooperation with Engineering department.
- Submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management).
理想の人材
- At least 3 years of past experience in IT Security area (security audits or forensics experience is a plus).
- Experience in working in Technical support or other Customer focused businesses, preferable in Exper Support Engineer position.
- Advanced Japanese (oral and written skills close to that of native speaker).
- Good spoken and written English.
条件・待遇
- Permanent employee.
- Regular working schedule: Monday to Friday, 9am to 5:00pm (1 hour lunch break) - overtime upon discretionary scheme.
- Holidays: Saturday, Sunday and National Holidays.
- Benefits: Social Insurance, transportation.