Sales Experience Team Lead - Global OTA - Tokyo
Opportunity to be at the forefront of a leading travel technology company.
Lead a team directly responsible for revenue growth and customer satisfaction.
About Our Client
Our client is a global online hospitality business, offering services throughout the world in over 50 different languages. They have over 2,000,000 listings globally and are present in over 150 countries.
They are now targeting the Japan market as they see this as a strong area for growth.
- Ensure employee happiness by creating a trusting team; communicating direction and goals and providing regular performance feedback.
- Drive team to meet and exceed expectations.
- Understand how to leverage the team to improve outcomes and take action to meet goals.
- Keep up with day-to-day management duties.
- Constantly evaluate work-flows and find ways for them to be more efficient and relevant.
The Successful Applicant
- English and Japanese language.
- Proven experience working with customers preferably in a leadership role.
- Experience leading, inspiring, coaching and motivating other to meet goals and KPIs.
- Strong analytical skills.
- Passionate about customer experience and understands the importance to an organisation.
- Flexibility and adaptability.
What's on Offer
Work for one of the most innovative technology companies in the world, working towards increasing market share and growing company awareness.