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Remote work within Japan - Customer Service

Japan Permanent ¥3,000,000 - ¥4,500,000 per year Foreign Multinational View Job Description
Customer Service will help customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.
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  • Full remote anywhere in Japan
  • 70% English Communication

About Our Client

Multinational Online travel Company

Job Description

  • Manage large amounts of inbound calls and emails in a timely manner
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets



The Successful Applicant

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively



What's on Offer

  • Work from home - Anywhere in Japan
  • Promising Career progression
  • Diverse work environment
  • 60-70% English
Contact
Michelle Rosette
Quote job ref
JN-122022-5860347
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Japan
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-122022-5860347
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.