Remote Customer Support Specialist at Fintech!

Tokyo 23 Wards Permanent ¥3,500,000 - ¥4,000,000 per year Japanese Corporate
  • Flexible work environment and performance-based promotion system
  • Chance to make a difference within a fast-growing and international organization

About Our Client

Our client is a very fast-growing Fintech organization in the buy-now-pay-later business.

Job Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for work flow improvement.

Among the main responsibilities, you will engage in:

  • Handling support center escalations (B2C Customer Support) by phone or email
  • Entering information in Excel and other necessary formats
  • Providing feedback on the content obtained from customer support for improvements
  • General customer support related tasks other than the above: e.g. inputting information, reviewing responses made by the customer support center

The Successful Applicant

The successful candidate is interested in developing a career in this industry and has a strong Customer Service background. To be able to succeed in this position, the following credentials will be important:

  • Customer Support experience in the Japanese market (handling inquiries, issues, problem-solving)
  • Great communication skills used to professionally respond to customers' inquiries
  • Basic PC skills (typing, Excel, Word)
  • Fluent / Native level of Japanese with great Keigo ability

What's on Offer

  • Very flexible Work From Home system (almost full remote)
  • Very diverse company and international company
  • Performance-based promotional system (not based on Seniority)
Davide Capretta
Quote job ref
Phone number
+81 3 6832 8675

Job summary

Customer Service
Customer Service Officer – Inbound
What is your area of specialisation?
Financial Services
Tokyo 23 Wards
Job Type
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
Company Type
Japanese Corporate

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.