Regional Customer Service Manager - up to 15M JPY

Tokyo 23 Wards Permanent ¥10,000,000 - ¥15,000,000 per year Foreign Multinational
  • Work for Global Company!
  • Fun work environment

About Our Client

Global Travel Company.

Job Description

  • Lead and manage the day-to-day operations of the Japan CS center.
  • Develop and execute strategies to enhance customer satisfaction and loyalty.
  • Ensure the team meets and exceeds service level agreements (SLAs) and performance metrics.
  • Foster a culture of continuous improvement and operational excellence.
  • Collaborate with cross-functional teams to resolve customer issues and escalations.
  • Implement and monitor quality assurance programs to maintain service quality.
  • Provide coaching and development opportunities to team members.
  • Handle budgeting and resource allocation for the CS center.

The Successful Applicant

  • Minimum of 10 years of people management experience in a customer service environment.
  • Native-level proficiency in Japanese is required.
  • Fluent in English (written and spoken).
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Proven track record of achieving and exceeding performance targets.
  • Experience in the travel industry is a plus.

What's on Offer

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for career growth and development within a global organization.
  • A supportive and inclusive work environment.
  • The chance to make a significant impact on the travel experiences of millions of customers.
Contact
Michelle Rosette
Quote job ref
JN-082023-6159685
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center Manager / Director
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-082023-6159685
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.