Refund Manager - up to 5M JPY

Tokyo 23 Wards Permanent ¥4,500,000 - ¥5,000,000 per year Foreign Multinational
  • 15 days paid holidays
  • Face-to-face customer service

About Our Client

Tax Refund Company

Job Description

  • Manage and optimize the Refund Counter operations, ensuring cost efficiency and exceptional customer satisfaction.
  • Oversee the entire refund process from issuing to refund, collaborating with various departments for process optimization.
  • Provide continuous improvement by ensuring compliance and delivering meaningful insights through data analysis.
  • Develop and maintain relationships with key departments including sales, IT, HR, and Finance.
  • Plan for future changes in the business landscape and implement strategies to adapt to evolving market conditions.

The Successful Applicant

  • Native level in Japanese speaker with fluency in English; proficiency in Chinese is a plus.
  • Minimum of 1 year of experience in the service industry, with a preference for candidates with experience in hospitality, travel, or F&B.
  • Strong leadership skills with the ability to manage, develop, and support key departments.
  • Excellent analytical skills to leverage data for actionable insights.
  • Proactive mindset with the ability to foresee challenges and plan accordingly.

What's on Offer

  • 15 days paid holidays
  • Japan Standard social insurances
  • Pension Plan
Contact
Michelle Rosette
Quote job ref
JN-022024-6326920
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-022024-6326920
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.