Quality Assurance Manager for BPO - 7.5M

横浜市 外資系企業 600万円 - 750万円 外資系企業
  • Promising career progression
  • Work life balance

企業情報

International company for telecommunication providers.

職務内容

  • Lead the management and training of QA analysts.
  • Analyse results of response quality monitoring of advisors
  • Cooperate with QA analysts and other roles such as coaches, tech leads and trainers, and departments to improve quality and KPI
  • Keep Track of the industry trends.
  • Analysis of quality monitoring results for advisors' response, planning of improvement measures, lead of execution
  • Communication and negotiation between QA analysts and other staff.

理想の人材

  • Knowledge of technology related to QA activities and training, introduction into actual practice
  • Practical experience of QA monitoring in call center
  • CX(NPS)improvement and experience of improvement activities
  • Feedback, coaching skills
  • Problem solving skills
  • Always able to see the whole, and flexible and quick coping ability
  • Manager experience in a call center

条件・待遇

  • Bonuses
  • Work life balance
  • Promising career progression
  • Work for an international company
コンタクト
Michelle Rosette
求人番号
4139862
電話
+813 6832 8698

求人情報

業界
勤務地
雇用形態
担当コンサルタント
Michelle Rosette
担当コンサルタントの電話番号
+813 6832 8698
求人番号
4139862
企業タイプ