Quality Assurance Manager for BPO - 7.5M

Yokohama Permanent ¥6,000,000 - ¥7,500,000 Foreign Multinational
  • Promising career progression
  • Work life balance

About Our Client

International company for telecommunication providers.

Job Description

  • Lead the management and training of QA analysts.
  • Analyse results of response quality monitoring of advisors
  • Cooperate with QA analysts and other roles such as coaches, tech leads and trainers, and departments to improve quality and KPI
  • Keep Track of the industry trends.
  • Analysis of quality monitoring results for advisors' response, planning of improvement measures, lead of execution
  • Communication and negotiation between QA analysts and other staff.

The Successful Applicant

  • Knowledge of technology related to QA activities and training, introduction into actual practice
  • Practical experience of QA monitoring in call center
  • CX(NPS)improvement and experience of improvement activities
  • Feedback, coaching skills
  • Problem solving skills
  • Always able to see the whole, and flexible and quick coping ability
  • Manager experience in a call center

What's on Offer

  • Bonuses
  • Work life balance
  • Promising career progression
  • Work for an international company
Michelle Rosette
Quote job ref
Phone number
+813 6832 8698

Job summary

Customer Service
Call Center
Technology & Telecoms
Job Type
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
Company Type
Foreign Multinational