Product Support Specialist (Using Adobe/Google Analytics)

東京都 日系企業 500万円 - 700万円 外資系企業
  • Opportunity to work with latest technology
  • Stable career growth

企業情報

Our well known client is looking for a Product Support Analyst to be part of a team that provides an in-house access log analytics platform that enables a data-driven culture in our client's company. You will be a member of a team with a strong analytical background and will work towards supporting the business achieve its core data-driven goals

職務内容

* Perform product demonstrations for both prospective end-users and existing end-users as needed.

* Create and update knowledge-base documents.

* Create and update end-user manuals and documents. Maintain FAQs.

* Address end-user inquiries in timely fashion.

* Coordinate with engineering and product team when tackling end-user inquiries.

* Review product performance against client requirements so as to provide optimal product.

* Develop expertise in product knowledge and internal process knowledge

理想の人材

* Experience creating training documents and user manuals

* Experience speaking to users in both Japanese and English

* Experience working with product and/or service.

* Knowledge as level/tier 1 technical support of an IT product and/or service.

* Basic working knowledge of performing web analysis using tools such as Google Analytics and Adobe Analytics.

* Candidate has to be currently in Japan

条件・待遇

* Opportunity to work with a diverse team and utilize latest technologies

* Build your resume gaining experience from a global e-commerce platform

* Up to 7Million Yen per annum

* Fast Recruitment process

コンタクト
Sean Mahendren
求人番号
JN-112021-4515151
電話
+813 6832 8902

求人情報

分野
勤務地
雇用形態
担当コンサルタント
Sean Mahendren
担当コンサルタントの電話番号
+813 6832 8902
求人番号
JN-112021-4515151
企業タイプ