Product Support at planning software firm

Tokyo 23 Wards Permanent ¥8,000,000 - ¥10,000,000 Foreign Multinational
  • Work for a US based tech unicorn as a Product Support Specialist
  • Attractive salary and career progression opportunities

About Our Client

This US based client is a unicorn company that provides cloud-based business planning software and aids in the decision making process in areas ranging from finance, human resources, supply chain and supply chain. They have an office in Shibuya with around 75 employees and are strongly growing their Support team. They are looking for a support specialist who can be responsible for their premium global top accounts and act as a bridge between the client and internal technical team to assist in resolving complex issues.

Job Description

  • Provide great support to customers by always keeping a professional demeanor with customers in all interactions.
  • Provide timely prioritization of support cases and keeping customers updated.
  • Investigate issues raised from support cases and working as a direct contact to the customer.
  • Work with the technical team to solve bugs and complex technical issues.
  • Engage with the leadership team on strategy and insights to help build a great customer success organization.
  • Drive improvement across the organization by sharing best practices.

The Successful Applicant

  • Bachelor degree in a relevant industry preferred.
  • Able to present technical information in a clear and understandable way to clients.
  • Understanding new systems quickly and willingness to learn about sophisticated software solutions.
  • Able to shift focus quickly as priorities change.
  • Interested in business analytics, modelling or business planning and good understanding of programming, server architecture or basic computing concepts.
  • Work with support and technical teams in other regions for timely resolve of complex issues.
  • Native level Japanese and speaking level English or above.

What's on Offer

  • Work for a fast growing startup unicorn from the US
  • Permanent employment with good work environment
  • Chance to actively interact as a first point of contact with top enterprise customers
  • Attractive salary and (international) career progression opportunities
Susanna Heinen
Quote job ref
Phone number
+813 6832 8677

Job summary

Job Type
Consultant name
Susanna Heinen
Consultant phone
+813 6832 8677
Job Reference
Company Type