Order management / Customer Service - IT Hardware [6.5M JPY]
Tokyo 23 Wards
Permanent
¥5,000,000 - ¥6,500,000
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Bullet points
You have experience working in a company that creates tangible products
You havesome knowledge with forecasting
About Our Client
Our client is a multi-national company who is a provider of electronic data storage technology and solutions.
Job Description
Forecast Management
- Analyze and manage Customers' forecast demand to align with Company quarterly and annually sales target.
- Regular engagement with Customers to understand business environment and factors that drive demand fluctuations
- Working alongside Sales Team to close revenue gaps, and to promote sales opportunities for overall Company revenue and share growth
Supply Management and Order Fulfillment
- Drive supply plan to meet Customers weekly, monthly and quarterly supply commit. Mitigate all supply related risk with internal functional teams to avoid any Customer's escalation
- Manage Customers' backlog to match forecast, and execute shipment deliveries per agreed terms and conditions. Collaborate with other functional teams to address all potential supply constraints in order to meet timely delivery commits
Customer Service Management
- Maintain high level Total Customer Experience with Internal/External Customers on all levels of engagement pertaining to queries on overall business operation
Continuous Process Improvements
- Actively participate in both external/internal projects or initiatives to drive process improvements and increase operational efficiencies
The Successful Applicant
- You must have experience working for a company that created tangible products
- You have experience in hardware forecast planning, supply chain management, order-fulfillment related functions in a multi-sites/regions business environment
- You have a native level of Japanese and fluent level of English
What's on Offer
- You get a salary up to 6.5M JPY