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Order Fulfillment Manager position at American Medical company

Osaka 外資系企業 ¥10,000,000 - ¥13,000,000 per year Foreign Multinational View Job Description
Under the direction of the Customer Service Director and in cooperation with outsource company, adjustwork priorities and optimize personnel assignments according to daily order progress to ensure therequired order cut time of customer orders.
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  • Global Presence: Operations in over 100 countries
  • Excellent work flexibility, low amount of overtime

About Our Client

My client is a leading medical technology company that offers a range of innovative products and services in medical devices, surgical equipment, and orthopedic implants.

Job Description

⚫ Monitor the progress of operations in the supply chain from Order to Cash and confirm that
operations are running smoothly.
⚫ Improve internal and external services in Consignment business(short-term and long-term lending )
and sales operations.
⚫ Coordinate work priorities with outsourcing companies to meet customer order cut time as necessary.
⚫ The position will measure and visualize work productivity, work quality, and customer service
performance, and formulate and implement measures for improvement.
⚫ Improve and standardize various business processes and procedures to contribute to smoother
business operations.
⚫ The team identifies areas for improvement in the Order Processing team's operations in order to
meet the order cut time, and promotes improvement activities aimed at establishing a more effective
operational structure.

The Successful Applicant

⚫ Experience in Customer Service field work planning and coordination with related departments, as
well as supervisory duties such as center work orders
⚫ Experience as a user of various integrated systems (ERP) such as SAP or Oracle
⚫ Lean Six Sigma methodology, statistical analysis, and root cause analysis

What's on Offer



  1. Global Presence: My client has a strong global presence, with operations in over 100 countries. This extensive reach enables the company to effectively serve healthcare providers and patients worldwide, contributing to its market leadership and growth opportunities.


  2. Partnerships and Collaborations: My client collaborates with healthcare professionals, academic institutions, and industry partners to drive innovation and advance medical technology. By fostering partnerships, they stay at the forefront of medical advancements and continues to deliver impactful solutions.


  3. Commitment to Sustainability: My client is committed to sustainability and corporate responsibility. The company implements environmentally friendly practices throughout its operations, including energy-efficient manufacturing processes and waste reduction initiatives, aligning with the growing demand for sustainable healthcare solutions.
Contact
Adam Petch
Quote job ref
JN-032024-6366646
Phone number
+81 3 6832 8611

Job summary

Function
Customer Service
Specialisation
Sales Order Processing
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Osaka
Job Type
Permanent
Consultant name
Adam Petch
Consultant phone
+81 3 6832 8611
Job Reference
JN-032024-6366646
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.