Operations Manager for Travel Company 9M

東京23区 外資系企業 年収 500万円 - 950万円 外資系企業
  • Inhouse Center
  • Hybrid

企業情報

Corporate Travel Company - B2B

職務内容

  • Lead operational excellence, ensuring travel service delivery operations for corporate clients.
  • Act as the subject matter expert (SME) in specific functions within core responsibilities, such as driving technological solutions, project and technology implementation, account management support, productivity optimization, customer satisfaction, employee engagement, training, sales response/support, business continuity planning (BCP), revenue management, and supplier management.
  • Coach team leaders for success, identifying trends for individual or team learning needs.
  • Serve as the communication liaison to ensure all internal and external clients are well-informed of any requirements, changes, or updates to succeed in their roles.
  • Ensure compliance with business work ethics, company policies, and guidelines, such as CSR, PCI, etc.
  • Build team spirit and ensure upbeat morale in teams through effective communication.
  • Analyze root causes of issues and concerns to improve service delivery.
  • Identify gaps and formulate improvement plans.
  • Drive quality and consistency from an operational perspective.

理想の人材

  • Minimum 1 year of people management experience in contact centers, travel industry, hotel industry, or airline industry.
  • Native-level proficiency in Japanese and fluent in English.
  • Strong leadership skills with the ability to motivate and coach teams.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to identify trends and implement improvement plans.
  • Familiarity with travel industry operations and technologies.

条件・待遇

Salary & Benefits:

  • 9.5M JPY annual salary
  • 24 days of paid holidays
  • Work anywhere in the world for 30 days
コンタクト
Michelle Rosette
求人番号
JN-122023-6269506
電話
+813 6832 8698

求人情報

分野
カスタマーサービス
職種
コールセンター
業界
レジャー・旅行・観光
勤務地
東京23区
雇用形態
正社員
担当コンサルタント
Michelle Rosette
担当コンサルタントの電話番号
+813 6832 8698
求人番号
JN-122023-6269506
企業タイプ
外資系企業

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