Operations Manager for Travel Company 9M

Tokyo 23 Wards Permanent ¥5,000,000 - ¥9,500,000 per year Foreign Multinational
  • Inhouse Center
  • Hybrid

About Our Client

Corporate Travel Company - B2B

Job Description

  • Lead operational excellence, ensuring travel service delivery operations for corporate clients.
  • Act as the subject matter expert (SME) in specific functions within core responsibilities, such as driving technological solutions, project and technology implementation, account management support, productivity optimization, customer satisfaction, employee engagement, training, sales response/support, business continuity planning (BCP), revenue management, and supplier management.
  • Coach team leaders for success, identifying trends for individual or team learning needs.
  • Serve as the communication liaison to ensure all internal and external clients are well-informed of any requirements, changes, or updates to succeed in their roles.
  • Ensure compliance with business work ethics, company policies, and guidelines, such as CSR, PCI, etc.
  • Build team spirit and ensure upbeat morale in teams through effective communication.
  • Analyze root causes of issues and concerns to improve service delivery.
  • Identify gaps and formulate improvement plans.
  • Drive quality and consistency from an operational perspective.

The Successful Applicant

  • Minimum 1 year of people management experience in contact centers, travel industry, hotel industry, or airline industry.
  • Native-level proficiency in Japanese and fluent in English.
  • Strong leadership skills with the ability to motivate and coach teams.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to identify trends and implement improvement plans.
  • Familiarity with travel industry operations and technologies.

What's on Offer

Salary & Benefits:

  • 9.5M JPY annual salary
  • 24 days of paid holidays
  • Work anywhere in the world for 30 days
Contact
Michelle Rosette
Quote job ref
JN-122023-6269506
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-122023-6269506
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.