Operations manager / EC based French Lifestyle company
EC based French Lifestyle company
Monitoring the Japanese business :
You will be responsible for the monitoring of the Japanese budget and report it to
France and to our accountants with clear KPI (revenue, gross margin).
You will plan yearly and re-forecast monthly the quantities for Japan according to the
Coordinating the production between JP and FR team :
Overseeing the adaptation and production for the Japanese market while
monitoring the cost of goods budget.
Handling relationships with local suppliers, briefing and pitching new suppliers if
needed in order to optimise costs and supply chain.
Being the guarantor of the customer happiness in Japan :
Overlooking our customer service to meet the high standards of Japan : quality
control and customer satisfaction.
Creating retention and increasing the lifetime subscription average.
Monitoring and reporting every month KPIs to France (daily number of tickets,
monthly return boxes, churn rate, lifetime box subscription average)
Managing the operations team (3 people) :
Being a real team player to create synergies among your team and the other team's
Embodying the company's values and spread them among the team's members.
have a good knowledge of the Japanese market
always on the lookout for new trends and ideas
have a fluent level of Japanese and English
You will be based in Tokyo with opportunities to go to Paris.