Operation Manager - Call Center

横浜市 外資系企業 6,000,000¥ - 8,000,000¥ 外資系企業
  • Work for a pioneer contact center!
  • Promising career progression

企業情報

Multinational Insurance technology provider.

職務内容

  • Operation of own center, call center supervisor, various work improvement
  • Process design support and introduction support when new business and new operation rules are introduced
  • Quality and productivity performance management and improvement
  • Center Risk management
  • Participation in various projects across organizations

理想の人材

  • Call Center Operation experience and vendor management experience.
  • Understanding the basic system required for call center operation,
  • Improvement of work efficiency and improvement of customer experience (CX, NPS) through proposal and implementation of improvement of existing business process.
  • Business improvement proposal ability and solution ability
  • Development of various measures at call centers and adjustment of business content

条件・待遇

  • Promising career progression
  • Work life balance
  • Work for a pioneer contact center
  • Schedule: Shift work including Saturdays, Sundays, and holidays, working hours are 9 : 00-17 : 30 , early 11 : 30-20 : 00

コンタクト
Michelle Rosette
求人番号
4151855
電話
+813 6832 8698

求人情報

業界
勤務地
雇用形態
担当コンサルタント
Michelle Rosette
担当コンサルタントの電話番号
+813 6832 8698
求人番号
4151855
企業タイプ