Back to search

NEW: Freight Forwarding, Customer Service - Logistics!

Tokyo 23 Wards Permanent ¥4,500,000 - ¥6,000,000 per year Foreign Multinational View Job Description
We are seeking a diligent and detail-oriented individual for the role of Import Operations Customer Service. Responsible for managing the end-to-end customer support process for import operations via sea and/or air-from order placement to final delivery, the role requires prompt and accurate responses, acting as a key professional contact for a diverse range of clients.
  • A supportive and collaborative work environment in the Transport & Distribution
  • A well-established company culture that values dedication and teamwork.

About Our Client

Our client is a global leader in transport and logistics, offering comprehensive supply chain solutions tailored to various industries and committed to excellence.

Job Description

Responsible for managing the end-to-end customer support process for import operations via sea and/or air-from order placement to final delivery. The role requires prompt and accurate responses, acting as a key professional contact for a diverse range of clients.

  • Manage import operations and ensure compliance with local and international regulations.
  • Provide excellent customer service, responding to queries and issues in a timely and professional manner.
  • Coordinate with stakeholders including carriers, customs, and clients to ensure smooth operations.
  • Prepare necessary documentation for import procedures.
  • Identify potential issues and implement preventative measures.

The Successful Applicant

A successful candidate should possess the following qualifications in order to success in the role:

  • Working experience as customer service or operating in Freight Forward company
  • Experience handling Import operations
  • High business Japanese and English skills (mostly for written communication)

What's on Offer

  • A supportive and collaborative work environment in the Transport & Distribution industry.
  • A well-established company culture that values dedication and teamwork.
  • Great opportunities for career progression.
  • Partial remote work available
Contact
Davide Capretta
Quote job ref
JN-052025-6742552
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Import-Export
Specialisation
Transport & Distribution
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-052025-6742552
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.