NEW: Customer Service and Operations - Fintech Firm!

Tokyo 23 Wards Permanent ¥4,000,000 - ¥5,000,000 per year Foreign Multinational View Job Description
The roles entails handling operational tasks and providing support for customer's subscriptions and other service request.
  • The chance to directly impact the business and to communicate with team abroad
  • A professional and dynamic work culture

About Our Client

Our client is an international Fintech company in the insurance space.

Job Description

The roles entails handling operational tasks and providing support for customer's subscriptions and other service request. Among the main responsibilities:▪ Communicate with customers and service providers to support with inquiries and resolve claims

▪ Prepare and arrange packaging shipments to customers

▪ Communicate with repair service providers for repair cases.

▪ Prepare operations reports

The Successful Applicant

A successful candidate should possess the following qualifications in order to success in the role:

  1. Having an experience in Call center/Customer service
  2. Can communicate in English at a good business level
  3. High business level of Japanese

What's on Offer

  • The chance to directly impact the local business and to communicate directly with upper management abroad
  • A professional and dynamic work culture.
  • An international job scope.
  • A standard M-F 9am to 6pm schedule with WFH allowed (after probation)

This is a fantastic opportunity for the right candidate to make their mark within a large organization in the Financial Services industry. We encourage all interested and qualified individuals to apply.

Contact
Davide Capretta
Quote job ref
JN-062025-6762117
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Customer Service Officer – Inbound
Specialisation
Financial Services
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-062025-6762117
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.