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NEW: CS Team Lead - Securities Company! up to 8M

Tokyo 23 Wards Permanent ¥6,000,000 - ¥8,000,000 per year Foreign Multinational View Job Description
The CS Team Lead will oversee and improve customer service performance, ensuring client satisfaction and operational efficiency. This role requires leadership skills and a strong understanding of customer service processes to drive team success.
  • Opportunities to lead and make a significant impact within the department.
  • Supportive work environment with a focus on professional development.

About Our Client

Our client is an online brokerage firm that provides a trading platform and mobile app that allows users to trade stocks and other financial instruments.

Job Description

As the Customer Service Team Lead you will engage in the following main responsibilities:- Supervise, mentor, and lead the CS team to deliver exceptional service and sustained client satisfaction.

- Develop, implement, and refine Client Success Standard Operating Procedures (SOPs) to ensure consistent and high-quality service delivery.

- Prepare, analyze, and present the quarterly "Voice of Committee" material, capturing key client insights, feedback, and actionable recommendations to inform business strategy.

- Proactively manage client relationships and swiftly resolve escalated issues.

- Work closely with internal management and cross-functional partners to uphold and improve quality practices, standards, and regulatory/audit compliance.

- Support and fulfill any additional duties or responsibilities as assigned by the company.

The Successful Applicant

A successful applicant should have:

  • Customer Service experience in the financial service industry (banking or securities)
  • Proven leadership experience either as a team lead or supervisor
  • Strong understanding of customer service processes and practices within the financial services industry.
  • Excellent problem-solving abilities to handle escalated client issues effectively.
  • Being okay to take the JSDA licence soon upon joining (paid for by the company)
  • High business level of Japanese and fluent English

What's on Offer

  • Internal mobility opportunities depending on candidate strengths and preferences
  • International job scope (written communication with Teams abroad)
  • Permanent role offering long-term career growth within the financial services industry.
  • Supportive work environment with a focus on professional development.
  • Opportunities to lead and make a significant impact within the customer service department.



If you are ready to take on a leadership role in customer service and make a difference in the financial services industry, apply now to join this rewarding opportunity.

Contact
Davide Capretta
Quote job ref
JN-092025-6840479
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Supervisors/Team leaders
Specialisation
Financial Services
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-092025-6840479
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.