Multinational Sports Brand - IT Helpdesk - JN-102021-3616893

Job Description
Summary
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Attractive compensation & fringe benefits
Work from home privileges

About Our Client

A multinational sports Brand based in the United States with offices around the world with a well-established credentials. The company provides various products through different channels, while also focusing on quality that attracts by the best athletes in the game.

The businesses in Japan has been rapidly growing, managing various ventures in Japan to maintain quality and customer satisfaction. They provide high quality luxury sports products to maintain their place as one of the top selling products in Japan.

Job Description

Provide good level of end-user service by resolving trouble tickets in a timely and effective manner through handling incoming requests to the service desk via telephone, email, chat and other mediums;
Capable of recognising repetitive inquiries and create immediate solutions to solve them
Providing installations, necessary software updates and various applications in the system
Set up new user's ID, security requests and administrative support
Manage hardware life cycle management
Maintenance of IT system, diagnose hardware and software condition

The Successful Applicant

Business level proficiency in English and Japanese language
Professional Experience in Help-desk and IT support
Experience with various operating systems (Windows or Linux), O365, PC and smart-phones
A team player with good communication skills and ability to multitask