Up to JPY16M/Yr! Senior PM (Service Management)

Kanagawa Temporary ¥14,000,000 - ¥16,000,000 Foreign Multinational
  • Work in a progressive environment with room for growth.
  • Be part of a successful and reputable organization.

About Our Client

Work for a multinational technology company that specializes in business consulting, IT and outsourcing services. Our client is one of the largest IT consulting companies in the world qualifying for a Forbes ranking. This is a great opportunity to amplify your career history and earn competitively. Moreover, get to enjoy what you do. Work in diverse teams and take part in global assignments, this job is all about rewarding you. Rewarding your expertise, rewarding your effort and rewarding your contribution. Apply today!

Job Description

The successful candidate will be:

  • Point of Contact for escalated IT Incidents and update client on ETA /Resolution/Workaround.
  • Point of Contact for IT Teams and Vendors at across geographies.
  • Point of Contact for future Infrastructure Enhancement and requirement gathering.
  • Coordinating with IT teams at different client Sites for Incident resolution and Project Implementation
  • Managing IT Service Delivery at onshore Locations
  • Coordinating with Offshore IT Team for coherence with Business requirements.
  • Monitoring KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
  • Working with PMO on short/long term IT Project implementations.
  • Working with Delivery SPOCs and client Business users on IT requirements.
  • Managing vendor contracts and licences.
  • Implementing Service improvement and Transformation initiatives.
  • Responsible for the coordination of 3rd party vendors/contractors on IT system upgrade/break/fix/new installations.

The Successful Applicant

Essential:

  • Bachelor of Engineering / Technology / Science.
  • 10+ years of experience in customer facing roles.
  • Working knowledge of EUC operations including Remote support and Deskside support.
  • Know how on ITIL Framework.
  • ITIL Certification would be recommended.
  • Experience in Stakeholder management.
  • Experience in Partner management.
  • Proven Customer Service skills.
  • Excellent written and oral communication.

Preferred

  • Knowledge of agile methodologies.
  • Must have the ability to identify and instil industry best practices.
  • Awareness of latest technology trends.
  • Proven Customer Service skills.
  • Excellent written and oral communication.

Soft Skills:

  • Project Management.
  • Client management.
  • Create deep client impact.
  • Execution excellence.

What's on Offer

  • Earn up to JPY 16M/Yr.
  • Enjoy work-life balance.
  • Upgrade your tech and leadership skills on the job!
Contact
Tsitsi Watambwa
Quote job ref
4185991
Phone number
+813 6832 8920

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Tsitsi Watambwa
Consultant phone
+813 6832 8920
Job Reference
4185991
Company Type