IT

東京都 外資系企業 年収 800万円 - 1200万円 外資系企業 View Job Description
As an IT Service Delivery and Incident Management professional, you will oversee the smooth operation of IT services, coordinate incident resolution, and maintain strong partnerships with the Japanese supermarket chain, enabling efficient IT support for their joint operations.
  • Play a pivotal role in ensuring IT service delivery and incident managment
  • Opportunities for professional growth and collaboration on exciting projects

企業情報

Our client is a prominent E-commerce retail company that has established a strong presence globally, partnering with a renowned Japanese supermarket chain to enhance customer experiences. As part of this collaboration, the client seeks dedicated individuals to ensure reliable IT service delivery for SLAs

職務内容

  • Manage IT service delivery and incident management processes, adhering to agreed service levels and ensuring timely incident resolution.
  • Collaborate with cross-functional teams, including the Japanese supermarket chain, to proactively identify and address IT service gaps, drive continuous improvement, and enhance customer satisfaction.

理想の人材

  • Experience: Minimum of 4 years in IT service delivery and incident management, preferably in the retail or ecommerce industry, with exposure to cross-cultural collaborations.
  • Skills: Strong knowledge of IT service management frameworks (ITIL), incident management tools, and incident response best practices. Proficiency in coordinating incident resolution across technical teams and managing vendor relationships.
  • Personal Qualities: Excellent communication and interpersonal skills, ability to work collaboratively across diverse teams, strong problem-solving abilities, and a customer-centric mindset.
  • English and Japanese Fluency is a must.

条件・待遇

  • Competitive salary and comprehensive benefits package.
  • Opportunity to work with a leading Ecommerce retail company and contribute to their strategic partnership with a major Japanese supermarket chain.
  • Exposure to cross-cultural projects and the chance to develop skills in a multicultural environment.
  • Professional growth and learning opportunities through training programs and certifications.
  • Chance to make a significant impact on the IT service delivery and incident management processes of a renowned retail organization


コンタクト
Peryhan Essam
求人番号
JN-092024-6549092
電話
+813 6832 8691

求人情報

分野
IT
職種
サービス・マネージメント
業界
消費財
勤務地
東京都
雇用形態
正社員
担当コンサルタント
Peryhan Essam
担当コンサルタントの電話番号
+813 6832 8691
求人番号
JN-092024-6549092
企業タイプ
外資系企業

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