求人を保存 検索に戻る 職務内容 求人情報 類似した求人Play a pivotal role in ensuring IT service delivery and incident managmentOpportunities for professional growth and collaboration on exciting projects企業情報Our client is a prominent E-commerce retail company that has established a strong presence globally, partnering with a renowned Japanese supermarket chain to enhance customer experiences. As part of this collaboration, the client seeks dedicated individuals to ensure reliable IT service delivery for SLAs職務内容Manage IT service delivery and incident management processes, adhering to agreed service levels and ensuring timely incident resolution.Collaborate with cross-functional teams, including the Japanese supermarket chain, to proactively identify and address IT service gaps, drive continuous improvement, and enhance customer satisfaction.理想の人材Experience: Minimum of 4 years in IT service delivery and incident management, preferably in the retail or ecommerce industry, with exposure to cross-cultural collaborations.Skills: Strong knowledge of IT service management frameworks (ITIL), incident management tools, and incident response best practices. Proficiency in coordinating incident resolution across technical teams and managing vendor relationships.Personal Qualities: Excellent communication and interpersonal skills, ability to work collaboratively across diverse teams, strong problem-solving abilities, and a customer-centric mindset.English and Japanese Fluency is a must.条件・待遇Competitive salary and comprehensive benefits package.Opportunity to work with a leading Ecommerce retail company and contribute to their strategic partnership with a major Japanese supermarket chain.Exposure to cross-cultural projects and the chance to develop skills in a multicultural environment.Professional growth and learning opportunities through training programs and certifications.Chance to make a significant impact on the IT service delivery and incident management processes of a renowned retail organization コンタクトPeryhan Essam求人番号JN-092024-6549092電話+813 6832 8691求人情報分野IT職種サービス・マネージメント業界消費財勤務地東京都雇用形態正社員担当コンサルタントPeryhan Essam担当コンサルタントの電話番号+813 6832 8691求人番号JN-092024-6549092企業タイプ外資系企業