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IT

Tokyo Permanent ¥8,000,000 - ¥12,000,000 per year Foreign Multinational View Job Description
As an IT Service Delivery and Incident Management professional, you will oversee the smooth operation of IT services, coordinate incident resolution, and maintain strong partnerships with the Japanese supermarket chain, enabling efficient IT support for their joint operations.
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  • Play a pivotal role in ensuring IT service delivery and incident managment
  • Opportunities for professional growth and collaboration on exciting projects

About Our Client

Our client is a prominent E-commerce retail company that has established a strong presence globally, partnering with a renowned Japanese supermarket chain to enhance customer experiences. As part of this collaboration, the client seeks dedicated individuals to ensure reliable IT service delivery for SLAs

Job Description

  • Manage IT service delivery and incident management processes, adhering to agreed service levels and ensuring timely incident resolution.
  • Collaborate with cross-functional teams, including the Japanese supermarket chain, to proactively identify and address IT service gaps, drive continuous improvement, and enhance customer satisfaction.

The Successful Applicant

  • Experience: Minimum of 4 years in IT service delivery and incident management, preferably in the retail or ecommerce industry, with exposure to cross-cultural collaborations.
  • Skills: Strong knowledge of IT service management frameworks (ITIL), incident management tools, and incident response best practices. Proficiency in coordinating incident resolution across technical teams and managing vendor relationships.
  • Personal Qualities: Excellent communication and interpersonal skills, ability to work collaboratively across diverse teams, strong problem-solving abilities, and a customer-centric mindset.
  • English and Japanese Fluency is a must.

What's on Offer

  • Competitive salary and comprehensive benefits package.
  • Opportunity to work with a leading Ecommerce retail company and contribute to their strategic partnership with a major Japanese supermarket chain.
  • Exposure to cross-cultural projects and the chance to develop skills in a multicultural environment.
  • Professional growth and learning opportunities through training programs and certifications.
  • Chance to make a significant impact on the IT service delivery and incident management processes of a renowned retail organization


Contact
Peryhan Essam
Quote job ref
JN-092024-6549092
Phone number
+813 6832 8691

Job summary

Function
IT
Specialisation
Service Management
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Tokyo
Job Type
Permanent
Consultant name
Peryhan Essam
Consultant phone
+813 6832 8691
Job Reference
JN-092024-6549092
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.