Back to search

IT Support Specialist - Join a Global Ecommerce Powerhouse!

Tokyo Permanent ¥6,000,000 - ¥7,001,000 per year Foreign Multinational View Job Description
As an IT Support Specialist, you'll provide hardware support for mobile phones, PCs, scanners, and robots, with the exciting opportunity to learn and use cutting-edge AI technology. We prioritize soft skills, making teamwork, communication, and independence key attributes for success in this role. Training is provided!! English fluency is essential, as we collaborate extensively with the UK and Australia.
  • Save Job
  • Dive into the world of AI technology at a Europe-based Ecommerce giant.
  • Begin your IT career, even without prior experience

About Our Client

Our global Ecommerce company, established in 2000, leads the industry in innovative AI technology. With a presence in numerous countries, we offer a dynamic and multicultural work environment, fostering growth and learning opportunities for our employees.

Job Description

  • Manage hardware support for mobile devices, PCs, scanners, and robots on-site (70% of tasks).
  • Operate IT Systems Monitoring (30% of tasks).
  • Translate client-side tickets from Japanese to English.
  • Create and manage ticketing.
  • Deliver top-notch IT support with a focus on customer service.
  • Run a 24/7 shift schedule, including night shifts.
  • Drive problem-solving and escalation of issues when needed.

The Successful Applicant

  • Business English language proficiency for international collaboration.
  • At least JLPT N1 level in Japanese Language.
  • Basic IT support skills, including PC kitting.
  • Strong soft skills: teamwork, independence, and excellent communication.
  • Responsible and mature mindset.

What's on Offer

  • 15 days of paid leave.
  • Comprehensive training: 2 weeks of theory, 60 hours of practical.
  • Central Tokyo office location with easy access.
  • Global exposure and the chance to work with AI technology.
  • Interview process: 1 round of conversation-based interviews with IT Hiring Manager and HR - no online tests.
  • Join us and be part of our exciting journey in the world of IT support at the forefront of Ecommerce and AI technology.
Contact
Peryhan Essam
Quote job ref
JN-092023-6183203
Phone number
+813 6832 8691

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Tokyo
Job Type
Permanent
Consultant name
Peryhan Essam
Consultant phone
+813 6832 8691
Job Reference
JN-092023-6183203
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.