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IT Support Specialist- Global Investment Bank

Tokyo 外資系企業 ¥6,000,000 - ¥7,000,000 per year Foreign Multinational Work from Home or Hybrid View Job Description
You will be responsible for providing technical troubleshooting and consultation to end-users in the Investment Banking divisions in Japan. You will work closely with support teams and other IT departments to resolve issues and fulfill user requests, ensuring the smooth operation of our systems.
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  • Take on the exciting challenge of providing technical troubleshooting
  • Collaborate with cross-functional teams and drive innovation

About Our Client

The Client is a prestigious financial institution operating in the investment banking sector, renowned for its global presence and commitment to excellence. Join the team and become part of a company that values collaboration, innovation, and delivering exceptional service to our clients.

Job Description

  • Troubleshoot issues escalated from the IT Helpdesk, ensuring timely resolution and minimizing disruption to end-users.
  • Provide on-site technical support for desktop PCs, including both software and hardware troubleshooting.
  • Set up computers and install software systems, ensuring proper functionality.
  • Support Market Data and in-house developed applications to optimize user experience.
  • Perform basic hardware moves and changes to accommodate user needs.
  • Record and manage all incidents and requests in the ticket-tracking system, maintaining accurate documentation.

The Successful Applicant

  • 2 to 5 years of experience in IT support, demonstrating technical expertise and problem-solving skills.
  • Ability to collaborate effectively within a team and multitask, prioritizing tasks efficiently.
  • Strong decision-making abilities in a fast-paced environment, following approved procedures.
  • Good working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, and Microsoft Office Suite.
  • Solid understanding of Intel-based PC hardware/peripherals, ensuring efficient troubleshooting.

What's on Offer

  • Exciting career opportunity with a prestigious financial institution at the forefront of the investment banking sector.
  • Access to cutting-edge technology and resources, empowering you to drive innovation and shape the future of IT support.
  • Opportunity to work with senior clients and deliver white-glove support, honing your customer service skills and building valuable relationships.
  • Work-life balance with a Monday to Friday-schedule, allowing you to enjoy your personal and family life.
  • This role is available in both full-time and contract employment type.
Contact
Peryhan Essam
Quote job ref
JN-042024-6389789
Phone number
+813 6832 8691

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Financial Services
Location
Tokyo
Job Type
Permanent
Consultant name
Peryhan Essam
Consultant phone
+813 6832 8691
Job Reference
JN-042024-6389789
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.