IT Service Quality Improvement & Management
Tokyo 23 Wards
Permanent
¥13,000,000 - ¥13,001,000
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Bullet points
Highly critical role! Improve the service quality for Japan office
Attractive Remuneration
About Our Client
One of the leading international financial firms.
Job Description
- Analyse IT support/service quality services and performances
- Collaborate with incident/problem management teams to ensure proper follow ups and resolutions by providing accurate business impact information and business background
- Design and implement defect reduction solution and processes
- Design governance and compliance framework
- Build and maintain stakeholders relationships
- Communicate and engage with various IT teams and global service management teams. This include facilitating incident and service management review meetings for Japan office
The Successful Applicant
- Must have service delivery management
- Good IT operations and support knowledge and experience
- Analytical, accountable and delivery focused
- Has logical troubleshooting skills
- Good communication skills. Bilingual in Japanese and English languages to engage with local and global teams
What's on Offer
- Good remuneration package
- International and flexible working environment