IT Service Incident Manager - Up to 10M JPY/yr!

Tokyo 23 Wards Permanent ¥8,000,000 - ¥10,000,000 Foreign Multinational
  • Competitive Salary - Up to 10M JPY/yr
  • W/L Balance - Hybrid Working Model

About Our Client

Our client is a well-known leader in the IT Consultancy space. Well-established throughout Japan and Asia, they pride themselves on the growth and success of their workers alongside their business. With their partnered customers, they work to implement cutting-edge technology to transform businesses and society, with an emphasis on innovation.

Job Description

Responsibilities include but are not limited to:

  • Be the SPOC for major incident management
  • Initiate and coordinate bridge calls for incident resolution with stakeholders and CXOs
  • Drive continuous improvements
  • Take ownership of security Incidents by tracking operations teams' progress and providing resolution and containment responses to detection/Content function.
  • Validate containment and remediation measures, Perform Root Cause Analysis (RCA) as necessary.

The Successful Applicant

If you are described below, you are likely a strong candidate for this position:

  • Experienced in Incident Management
  • Experienced in ITIL
  • Experienced coordinating/facilitating between stakeholders
  • Good fundamental IT Infra knowledge
  • Business-level Japanese and English
  • ITIL or relevant certification a plus!

What's on Offer

The successful candidate is entitled to the following benefits:

  • Competitive salary, up to 10M JPY/yr!
  • W/L balance, hybrid working model available
  • Use your multilingual skills
  • Make change in a leadership role
  • Work with stakeholders and key decision-makers of a leading global business
Justin Chao
Quote job ref
Phone number
+813 6627 6066

Job summary

Service Management
What is your area of specialisation?
Technology & Telecoms
Tokyo 23 Wards
Job Type
Consultant name
Justin Chao
Consultant phone
+813 6627 6066
Job Reference
Company Type
Foreign Multinational