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IT helpdesk

Tokyo 23 Wards Temporary ¥5,000,000 - ¥5,500,000 per year Foreign Multinational View Job Description
You will be responsible for IT support and administration jobs at global health care company. You will collaborate and communicate with global team by email.
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  • IT support job at top health care company
  • Hybrid working style

About Our Client

Our client is a global direct selling company that focuses on a wide range of consumer products. They provide high-quality products, unique platform to innovate, connect globally, and grow both personally and professionally. As they have built a solid reputation for reliability and quality, this strong brand presence helps attract both customers and potential distributors, contributing to its ongoing success.

Job Description

  • Provide assistance to users facing technical issues with hardware, software, or network problems. This includes diagnosing problems, offering solutions, and escalating issues to higher-level technical teams if needed.
  • Troubleshoot and resolve issues related to computer systems, applications, and peripherals to minimize downtime and disruptions.
  • Continuously monitor network performance and system health to identify and address potential issues before they impact users.
  • Install and configure new hardware, such as computers, printers, and peripherals, as well as software applications by collaborating project globally and locally.
  • Maintain detailed records of support tickets, incidents, and resolutions to track trends and improve support processes.

The Successful Applicant

  • In-depth knowledge of various operating systems (e.g., Windows, macOS, Linux), software applications, and hardware components.
  • Ability to have experiences using management tools (e.g., Snow, SCCM)
  • Strong interpersonal skills to interact effectively with users, understand their issues, and provide clear, patient assistance in Japanese and English.
  • Ability to work effectively as part of a team, sharing knowledge and collaborating on complex issues.

What's on Offer

  • Hybrid working style
  • Collaborative and supportive team environment globally and locally.
  • Comprehensive training and professional development opportunities.
Contact
Ayaka Iwaki
Quote job ref
JN-082024-6513802
Phone number
+81 3 6832 8658

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Tokyo 23 Wards
Job Type
Temporary
Consultant name
Ayaka Iwaki
Consultant phone
+81 3 6832 8658
Job Reference
JN-082024-6513802
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.