IT Helpdesk - Global IT Company

    Tokyo 23 Wards Temporary ¥5,000,000 - ¥7,000,000 Foreign Multinational
  • Opportunity to work at a multi-national company with diverse culture
  • Attractive compensation & fringe benefits

About Our Client

A global IT company with various business ventures including content delivery, cybersecurity and various IT services with offices around the globe with a well-established reputation. The company provides various products and business through different channels, while also focusing on giving the best customer service and quality to continuously being on top of the industry.

The businesses in Japan have been rapidly growing, as one of the largest platform distributors, the company sets out to become the top IT vendors in Japan.

Job Description

  • Providing world-class level of customer service by resolving trouble tickets in a timely and effective manner through handling incoming requests to the service desk via telephone, email, chat and other mediums
  • Capable of recognising repetitive inquiries and create immediate solutions to solve them
  • Providing installations, necessary software updates and various applications in the system
  • Setting up new user's ID, security requests and administrative support
  • Manage hardware lifecycle management
  • Maintenance of IT system, diagnose hardware and software condition

The Successful Applicant

  • Business level proficiency in English and Japanese language
  • Professional Experience in Helpdesk and IT support
  • Experienced in management, deployment and security of devices and application
  • Experience with various operating systems (Windows or Linux)
  • A team player with good communication skills and ability to multi-task

What's on Offer

  • 7.5 hours of workday
  • Fast recruitment process
  • Attractive compensation and benefits
  • International environment and culture
  • Work from home option
Contact
Numan Azami
Quote job ref
JN-012022-4567679
Phone number
+813 6832 8952

Job summary

Function
IT
Specialisation
IT Support
Industry
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Temporary
Consultant name
Numan Azami
Consultant phone
+813 6832 8952
Job Reference
JN-012022-4567679
Company Type
Foreign Multinational