IT Help Desk

Tokyo 23 Wards Permanent ¥7,000,000 - ¥8,000,000 Foreign Multinational
  • Work in a global environment
  • Diverse Team

About Our Client

[About the Company]

Your company is specialized in the asset management. A global business that has more than 38 offices in 16 countries, The company is among the world's top-10 largest asset managers.

Your company business as an asset manager offers active solutions across all fixed income markets

The company established in Japan in the asset management business. They offer a wide range of investment strategies for multiple asset classes, including fixed income, equities, real estate, etc.

Job Description

[Job Description]

Helpdesk Support to the group users (110 users)

  • Provide first contact point for support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues
  • Setting up PC, Login ID, Security request administration support

  • Support for IT infra related projects/activities
  • Be able to identify repetitive inquiries and create solutions to eliminate them
  • Prioritize incidents and service requests

  • Work with vendor for deployment of pre-packaged software as needed, assist in software releases

  • Creation of Documentation (Procedures and Manuals)
  • Install OS, necessary drivers, packages and other applications in the computers
  • Escalate problems that cannot be solved to other technical departments.
  • Search for Software Updates

The Successful Applicant

[What Do You Need To Succeed? ]

  • Business level Japanese/English both in written and spoken
  • 3-5 years' work experience in Helpdesk or Desktop support
  • A strong team player who is inquisitive, self-motivated and able to multi-task
  • Able to meet tight deadlines whilst maintaining a high quality of work
  • Experience with desktop, laptop and server operating systems: Windows or Linux.
  • Incident management tools like JIRA, Service Now

What's on Offer

[What Makes This Position Attractive? ]

Opportunity to work in a diverse team that prioritizes work efficiency rather than the time worked.

Opportunity to work in a global company and use your English or Japanese.

This position will fit to those who enjoy challenges.

Attractive salary package

Samantha Galeana
Quote job ref
Phone number
+813 6832 8971

Job summary

Job Type
Consultant name
Samantha Galeana
Consultant phone
+813 6832 8971
Job Reference
Company Type