- 求人を保存
- 求人を送信
- Occupy A Crucial Role in a Global Organization!
- Learn and Grow with Us!
企業情報
Our client is committed to being a truly flexible employer, encouraging and trusting their people to perform their roles in a way that works best for them, the business, their colleagues, and clients. This is a place where skills become assets and growth is the only option. This is an employer that offers flexibility, learning opportunities, and internal growth across all domains of their business.
Join today as an IT Concierge and see your career in IT Support develop in a truly dynamic organization.
職務内容
Responsibilities include:
* Basic onsite support
o Rebooting Wyse/PC/VDI
o Replacing batteries for wireless keyboard/mouse
o Mobile device apps support (installation, basic troubleshoot)
o Setting up desks [monitor,Wyse,PC]
o PC/Wyse build/rebuild
o Collecting/distributing hardware [headset/keyboard/mouse/web camera/cables]
o Setting up printers
o Documentation (Knowledge base (One Note/ServiceNow KB)
o Assist with the purchase of hardware/services
o Logging service tickets using ServiceNow
* Inventory management (monitor dashboard, updating ServiceNow data)
* Japanese/English (business level/native) verbal and written required
* Share work updates with manager and team
* Attend Weekly Team meetings
* Attend Monthly APAC meeting
* Meeting/Event support (Zoom/Webex/onsite)
* Visitor support - Setting up desks
理想の人材
Experience / Skills:
- Experience supporting the financial industry
- Knowledge of desktop hardware, telecom, multimedia, and prompt escalations
- Planning and organization - given the dynamic nature of the environment the candidate will need to be able to track the status of and complete multiple tasks simultaneously while working in parallel with the other Technology teams, Clients and Vendors
- Knowledge and troubleshooting skills of Windows7/10
- Effective communication skills - The position requires the candidate to support both Japanese and English-speaking users
- Must be responsive and be able to efficiently document all working tasks and outstanding issues
- Teamwork - The position is the one most visible to the end users for their technical support; the candidate must be willing to help other teammates and to work together as a team to accomplish the daily responsibilities
条件・待遇
- Long term employment
- An opportunity to learn and grow in a global organization
- A lucrative salary and package
