Infrastructure Workplace EUC Lead

Kanagawa Temporary ¥7,500,000 - ¥8,500,000 Foreign Multinational
  • Earn Up To JPY 8.5M/Yr!
  • Earn the respect of your peers!

About Our Client

Work for a multinational technology company that specializes in business consulting, IT and outsourcing services. Our client is one of the largest IT consulting companies in the world qualifying for a Forbes ranking. This is a great opportunity to amplify your career history and earn competitively. Moreover, get to enjoy what you do. Work in diverse teams and take part in global assignments, this job is all about rewarding you. Rewarding your expertise, rewarding your effort and rewarding your contribution. Apply today!

Job Description

The successful candidate will be responsible for:
- Resolution/Workaround.
- Point of Contact for IT Teams and Vendors at client and us.
- Point of Contact for future Infrastructure Enhancement and requirement gathering.
- Coordinate with IT teams at client environment for Incident resolution and Project Implementations
- Manage IT Service Delivery at onshore Locations
- Coordinate with Offshore IT Team.
- Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
- Work with PMO on short/long term IT Project implementations
- Work with Delivery SPOCs and client Business users on IT requirements
- Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
- Vendor Contract and License Management

The Successful Applicant

Essential:
- Bachelor of Engineering / Technology / Science
- 8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
- Previous experience of leading a team.
- Must have knowledge of Microsoft desktop operating systems
- Must have knowledge of PC hardware architecture
- Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
- Good understanding of SCCM environment and OS deployment
- A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
- Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
- Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS
- Should have good understanding of user profile management
- Proven Customer Service skills
- Excellent written and oral communication skills
- Experience in Scripting languages like powershell
- Excellent written and oral communication in Japanese and English

Preferred:
- Awareness of latest technologies and trends
- Knowledge of agile methodologies
- Must have the ability to identify and instil industry best practices.
- Proven Customer Service skills
- Excellent written and oral communication

Soft Skills:
- Project Management
- Client management
- Create deep client impact
- Execution excellence

What's on Offer

  • Entitlement to a lucrative base pay.
  • Advance your career with an experience with a successful global company.
Contact
Tsitsi Watambwa
Quote job ref
4185994
Phone number
+813 6832 8920

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Tsitsi Watambwa
Consultant phone
+813 6832 8920
Job Reference
4185994
Company Type