- Strengthen your profille with a well established organization
- Earn up to JPY 12M/Yr!
Work for a multinational technology company that specializes in business consulting, IT and outsourcing services. Our client is one of the largest IT consulting companies in the world qualifying for a Forbes ranking. This is a great opportunity to amplify your career history and earn competitively. Moreover, get to enjoy what you do. Work in diverse teams and take part in global assignments, this job is all about rewarding you. Rewarding your expertise, rewarding your effort and rewarding your contribution. Apply today!
The successful candidate will:
o Act as an escalation point for the client with respect to the activities carried out by the Hands and Feet (H&F) partner
o Point of contact for the location in case of major issues or incidents.
o Customer Relationship Management:
o Leading daily coordination of site matters with the customer; represent the company in executingcontractual obligations and respond to customer issues in a timely way.
o Understands the business goals, objectives and needs of the business environment, translates and aligns these aspects into the Service Level Agreements.
o Review, Analyze and set the action plan to adhere to SLAs defined. Review, direct and ensure SLA compliance across the region in order to ensure Approved SLA Process covering all services and meet the approved target
o Liaise with all other IT service functions to make sure that services are maintained.
o Work with other delivery teams to ensure new functionality required by the business are delivered while protecting the integrity of existing services.
o Make sure customers & vendors adhere to process compliance as prescribed in relevant documents and MSAs in Order to ensure that communication requirements with the stakeholders are met
o Consolidate and review all relevant metrics with Managers in order to ensure compliance. Provide inputs to the processes in order to improve the quality of the service deliverables
o Perform Periodic reviews and Ensure process compliance in order to ensure the required compliance level. Actionize and close the observations or NCs as observed by the Auditors in a timely manner.
o Perform periodic reviews and ensure process compliance in order to ensure that compliance levels are met with as specified in the client MSA.
o Actionize and close the observations or NCs as observed by the Auditors in a timely manner.
o Take part in all certification audits in order to ensure that the compliance levels are met with to satisfy the certification criteria as specified in the standard.
o Actionize and close the observations or NCs as observed by the Auditors as per the timelines committed to the auditors
- Bachelor of Engineering / Technology / Science with 12 plus years of experience in Network operations
-Bilingual: Native or near-native level Japanese- IT Service Support and Delivery
-Wireless Networking (CISCO,ARUBA,MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA
-Experience in running operations with ITIL processes / ITIL certified.
- Excellent Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.
- Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
- Excellent presentation skills.
- Ability to manage and provide direction to multiple and large support teams
- Should have customer facing skill/ experience and be a team player
- Be part of a reputable organization
- A great opportunity to learn new skills
- Earn competitively