Infrastructure - DC - Technology Lead

神奈川県 日系企業 7,000,000¥ - 9,000,000¥ 外資系企業
  • Take a leadership role with a prominent organization
  • Earn up to JPY 9M/Yr!

企業情報

Work for a multinational technology company that specializes in business consulting, IT and outsourcing services. Our client is one of the largest IT consulting companies in the world qualifying for a Forbes ranking. This is a great opportunity to amplify your career history and earn competitively. Moreover, get to enjoy what you do. Work in diverse teams and take part in global assignments, this job is all about rewarding you. Rewarding your expertise, rewarding your effort and rewarding your contribution. Apply today!

職務内容

The successful candidate will:

  • Coordinate with the Hands and Feet (H&F) partner to ensure that H&F maintenance is carried out.
  • Coordinate with other OEM vendors to get hardware break-fix/ maintenance/ firmware updates done.
  • Coordinate with the network support team to get network maintenance done.
  • Coordinate with remote technical team and users for any service request, incidents, technical requirements.
  • Develop deep knowledge about Local /plant application and infrastructure operations

Customer Relationship Management:

  • Lead daily coordination of site matters with the customer; represent the company in executing contractual obligations and respond to customer issues in a timely way.
  • Primary interface for the customers in case of any escalation/complex issue which require immediate attention. Ensure that the right team is engaged and effective communication of issues to all stakeholders.

Business Alignment Compliance:

  • Understand the business goals, objectives and needs of the business environment, translates and aligns these aspects into the Service Level Agreements.

Service Level Management and Service Reporting:

  • Ensure the on time delivery of scheduled and unscheduled services to maintain a high performing site, exceeding customer KPI's and meeting business unit targets.
  • Review, Analyze and set the action plan to adhere to SLAs defined. Review, direct and ensure SLA compliance across the region in order to ensure Approved SLA Process covering all services and meet the approved target.
  • Liaise with all other IT service functions to make sure that services are maintained.

Release Management:

  • Work with other delivery teams to ensure new functionality required by the business are delivered while protecting the integrity of existing services.
  • Coordinate with the business to schedule the deployment of any new services with ZERO impact to the business.

External Communication:

  • Customers & Vendors: Adhere to process compliance as prescribed in relevant documents (E.g.: Phoenix plan) and MSAs in Order to ensure that communication requirements with the stakeholders are met.

Process Management and improvement initiatives:

  • Consolidate and review all relevant metrics with Managers in order to ensure compliance. Provide inputs to the processes in order to improve the quality of the service deliverables.

Internal Audits - Process, System, Security, Financial, Regulatory:

  • Perform Periodic reviews and Ensure process compliance in order to ensure the required compliance level.
  • Actionize and close the observations or NCs as observed by the Auditors in a timely manner.

External Audits - Customers, Standards, Certification, Regulatory:

  • Perform periodic reviews and ensure process compliance in order to ensure that compliance levels are met with as specified in the client MSA.
  • Actionize and close the observations or NCs as observed by the Auditors in a timely manner.
  • Take part in all certification audits in order to ensure that the compliance levels are met with to satisfy the certification criteria as specified in the standard.
  • Actionize and close the observations or NCs as observed by the Auditors as per the timelines committed to the auditors.

理想の人材

Essential:

  • Bachelor of Engineering / Technology / Science with 8 plus years of experience in Network operations.
  • Wireless Networking (CISCO,ARUBA,MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA
  • DNS/DHCP/IPAM, Proxy
  • IT Service Support and Delivery.
  • Service Management.
  • Experience in running operations with ITIL processes / ITIL certified.
  • Excellent Analytical and troubleshooting skill.
  • Firewall, Scripting

Soft Skills:

  • Excellent in Verbal, written communication.
  • Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
  • Excellent presentation skills.
  • Ability to manage and provide direction to multiple and large support teams.

条件・待遇

  • A great opportunity to lead an international team
  • Build your resume with a global company
コンタクト
Tsitsi Watambwa
求人番号
4187184
電話
+813 6832 8920

求人情報

分野
業界
勤務地
雇用形態
担当コンサルタント
Tsitsi Watambwa
担当コンサルタントの電話番号
+813 6832 8920
求人番号
4187184
企業タイプ