求人を保存 検索に戻る 職務内容 求人情報 類似した求人Hybrid Set-up50% English企業情報Global Travel Concierge company職務内容Receive and address new complaints assigned by Managers, the VoC team, or through the Feedback Inbox, and manage these until resolution.Take responsibility for and effectively resolve complaints and escalations in accordance with company and Corporate Service Level Agreements (SLAs).Maintain comprehensive knowledge of corporate client SLAs and service deliverables.Record all complaints under your management accurately by the third working day of the following month.Utilize feedback from member complaints to improve our service delivery.Suggest improvements to complaint handling processes and efficiencies.Be accessible via phone and email to handle urgent complaints and escalations from our members.Oversee and support complaint management procedures.Guide senior team members and Team Managers through quality assurance protocols.Develop and implement effective coaching and training programs.Track and report on key success metrics: personal escalations, refunds, compensations, and member retention.理想の人材Requirements:Native level proficiency in Japanese and fluency in EnglishExperience in both B2B and B2C environmentsProven experience in handling complaints and escalations in a contact center or in-house center条件・待遇Type: Permanent, Full-time (6 months' probation)Work Schedule: 10AM-7PM, shift days (Monday to Friday, Tuesday to Saturday, etc.)Work from Home: Eligible 2x per week upon passing probationSalary: 4M-6M JPY (depending on overall experience)コンタクトMichelle Rosette求人番号JN-052024-6438820電話+813 6832 8698求人情報分野カスタマーサービス職種コールセンター業界レジャー・旅行・観光勤務地東京23区雇用形態正社員担当コンサルタントMichelle Rosette担当コンサルタントの電話番号+813 6832 8698求人番号JN-052024-6438820企業タイプ外資系企業
