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Hotel Team Leader - Inhouse Center up to 7M JPY!

Tokyo 23 Wards Permanent ¥4,500,000 - ¥7,000,000 per year Foreign Multinational Work from Home or Hybrid View Job Description
As the B2B Hotel Team Leader, you will be responsible for managing and supporting a team of 7-15 members. Your primary role will be to oversee team performance, manage key performance indicators (KPIs), and act as the point of contact for escalations. This is an excellent opportunity for a motivated individual with strong leadership skills and a passion for the hospitality industry.
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  • Well-known OTA business!
  • Travel Perks!

About Our Client

We are a leading B2B service provider in the hospitality industry, dedicated to connecting businesses with top-tier hotel services. Our inhouse center is a hub of innovation, efficiency, and exceptional customer service. We are currently seeking a dynamic and experienced Team Leader to join our team and drive success.

Job Description

  • Lead, mentor, and support a team of 7-15 members, ensuring high levels of motivation and performance.
  • Manage and monitor KPIs to ensure team objectives are met or exceeded.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Serve as the point of contact for escalations, ensuring timely and effective resolution of issues.
  • Develop and implement strategies to improve team productivity and service quality.
  • Collaborate with other departments to streamline processes and enhance customer satisfaction.
  • Foster a positive and collaborative team environment.

The Successful Applicant

  • Proven experience in a team leadership role, preferably within the hospitality or B2B sector.
  • Strong understanding of KPI management and performance evaluation.
  • Excellent problem-solving skills and the ability to handle escalations effectively.
  • Exceptional communication and interpersonal skills.
  • Ability to motivate and inspire team members to achieve their best.
  • Fluency in English; and Native level in Japanese

What's on Offer

What We Offer:

  • Competitive salary up to 7,000,000 JPY per annum.
  • Comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A supportive and innovative work environment.
Contact
Michelle Rosette
Quote job ref
JN-022023-5951299
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-022023-5951299
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.