Helpdesk/ W-LBalance/ Global Finance Company

Tokyo 23 Wards Permanent 6,000,000¥ - 8,000,000¥ Foreign Multinational

About Our Client

[About the Company]

Your company is specialized in the asset management. A global business that has more than 38 offices in 16 countries, The company is among the world's top-10 largest asset managers.

Your company business as an asset manager offers active solutions across all fixed income markets

The company established in Japan in the asset management business. They offer a wide range of investment strategies for multiple asset classes, including fixed income, equities, real estate, etc.

Job Description

[Job Description]

Helpdesk Support to the group users (110 users)

  • Provide first contact point for support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues
  • Setting up PC, Login ID, Security request administration support

  • Support for IT infra related projects/activities
  • Be able to identify repetitive inquiries and create solutions to eliminate them
  • Prioritize incidents and service requests

  • Work with vendor for deployment of pre-packaged software as needed, assist in software releases

  • Creation of Documentation (Procedures and Manuals)
  • Install OS, necessary drivers, packages and other applications in the computers
  • Escalate problems that cannot be solved to other technical departments.
  • Search for Software Updates

The Successful Applicant

[What Do You Need To Succeed? ]

  • Business level Japanese/English both in written and spoken
  • 3-5 years' work experience in Helpdesk or Desktop support
  • A strong team player who is inquisitive, self-motivated and able to multi-task
  • Able to meet tight deadlines whilst maintaining a high quality of work
  • Experience with desktop, laptop and server operating systems: Windows or Linux.
  • Incident management tools like JIRA, Service Now

What's on Offer

[What Makes This Position Attractive? ]

Opportunity to work in a diverse team that prioritizes work efficiency rather than the time worked.

Opportunity to work in a global company and use your English or Japanese.

This position will fit to those who enjoy challenges.

Great Work Life Balance

Attractive salary package

Samantha Galeana
Quote job ref
Phone number
+813 6832 8971

Job summary

Job Type
Consultant name
Samantha Galeana
Consultant phone
+813 6832 8971
Job Reference
Company Type