Head of CSM

Tokyo 23 Wards Permanent ¥12,000,000 - ¥18,000,000 Foreign Multinational
  • Manage a team of 5 CSM
  • International environment

About Our Client

Our client is a European company that provides a powerful marketing platform.

Job Description

  • Coach and guide a growing team of CSMs

  • Create an environment that allows team members to improve their skills and grow their careers through taking on increased responsibility and adding value across the organization

  • Collaborate closely with internal stakeholders

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed

  • Enable successful roll-out of our platform to customers

  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement

  • Embrace QBRs together with the team to drive customer success

  • Work with customers on contract renewals, and expansion opportunities

  • Marshall resources across our org as needed to support customer's needs

  • Represent the voice of the customer to inform our product roadmap

The Successful Applicant

  • Proven leadership and management skills that work well in an collaborative - team first setup

  • Industry knowledge and experience in the Japanese market

  • A data-driven approach to manage the team and pipeline

  • Proven track record in Customer Success Management - managing retention, up-selling and cross-selling

  • Ability to oversee projects and work with project management tools

  • Ability to work autonomously and own relationships with customers

  • Strong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup

  • Proactive approach where you always want to be speaking with customers

  • Excellent communication skills in English and Japanese is a must

What's on Offer

  • WFH program
  • Attractive compensation
  • Unlimited Vacation Policy
  • Education budget to grow your professional career
Contact
Arman Faghihi
Quote job ref
4212038
Phone number
+813 6832 8621

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Arman Faghihi
Consultant phone
+813 6832 8621
Job Reference
4212038
Company Type