求人を保存 検索に戻る 職務内容 求人情報 類似した求人Manage and resolve escalated safety cases with empathy and confidentiality.Collaborate on policies and tools to enhance community safety and well-being.企業情報Our client is a large organization operating in the Leisure, Travel & Tourism industry. They have a strong commitment to customer service and prioritize the safety of their customers in all their operations.職務内容Manage safety-related cases involving personal threats, crisis escalations, and sensitive incidents.Investigate and document incidents, ensuring confidentiality and trauma-informed resolutions.Develop and enhance policies, tools, and processes in collaboration with internal teams.Handle flagged content, monitor trends in online risks, and educate users on best practices.Provide empathetic support to individuals experiencing trauma or crisis.理想の人材We are looking for candidates with experience in:Case management, crisis escalation, and handling sensitive complaints in customer serviceManaging complex safety concerns with confidentiality and professionalism.Crisis de-escalation and trauma-informed methodologies.Native Level in Japanese and Fluent in English条件・待遇Role Type: 1-year contract with potential for permanent conversion based on performance.Location: Fully remote (flexible work arrangements available).Salary: Up to 6.8M JPY + 10% performance-based bonus.Benefits Include:Comprehensive health insurance (Medical & Dental).Mental health support through Employee Assistance Program.Annual travel coupon worth 2,000 USD (paid quarterly).Work-from-home setup (Laptop, Chair, and Table provided).16 days PTO (including 1 floating holiday), aligned with Japan's holiday schedule.Opportunity to work from anywhere in the world for up to 90 days (eligibility dependent on location).コンタクトMichelle Rosette求人番号JN-122024-6613359電話+813 6832 8698求人情報分野カスタマーサービス職種コールセンター業界レジャー・旅行・観光勤務地日本雇用形態正社員担当コンサルタントMichelle Rosette担当コンサルタントの電話番号+813 6832 8698求人番号JN-122024-6613359企業タイプ外資系企業
