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FULL-REMOTE, Safety Specialist up to 6.8M JPY!

Japan 外資系企業 ¥5,000,000 - ¥6,800,000 per year Foreign Multinational View Job Description
As a Safety Specialist, you will handle cases involving personal safety threats, crisis situations, and escalated incidents. Responsibilities include investigating incidents, maintaining confidentiality, and collaborating with teams to improve safety policies and tools. You'll play a vital role in resolving sensitive cases with empathy and professionalism while supporting the community's safety and well-being.
  • Manage and resolve escalated safety cases with empathy and confidentiality.
  • Collaborate on policies and tools to enhance community safety and well-being.

About Our Client

Our client is a large organization operating in the Leisure, Travel & Tourism industry. They have a strong commitment to customer service and prioritize the safety of their customers in all their operations.

Job Description

  • Manage safety-related cases involving personal threats, crisis escalations, and sensitive incidents.
  • Investigate and document incidents, ensuring confidentiality and trauma-informed resolutions.
  • Develop and enhance policies, tools, and processes in collaboration with internal teams.
  • Handle flagged content, monitor trends in online risks, and educate users on best practices.
  • Provide empathetic support to individuals experiencing trauma or crisis.

The Successful Applicant

We are looking for candidates with experience in:

  • Case management, crisis escalation, and handling sensitive complaints in customer service
  • Managing complex safety concerns with confidentiality and professionalism.
  • Crisis de-escalation and trauma-informed methodologies.
  • Native Level in Japanese and Fluent in English

What's on Offer

Role Type: 1-year contract with potential for permanent conversion based on performance.

Location: Fully remote (flexible work arrangements available).

Salary: Up to 6.8M JPY + 10% performance-based bonus.

Benefits Include:

  • Comprehensive health insurance (Medical & Dental).
  • Mental health support through Employee Assistance Program.
  • Annual travel coupon worth 2,000 USD (paid quarterly).
  • Work-from-home setup (Laptop, Chair, and Table provided).
  • 16 days PTO (including 1 floating holiday), aligned with Japan's holiday schedule.
  • Opportunity to work from anywhere in the world for up to 90 days (eligibility dependent on location).



Contact
Michelle Rosette
Quote job ref
JN-122024-6613359
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
Specialisation
Leisure, Travel & Tourism
Location
Japan
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-122024-6613359
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.