Excellent opportunity for a global life sciences company

東京23区 外資系企業 年収 450万円 - 450万円 外資系企業 View Job Description
You will be in a team of 3 Customer Care members, and this team reports up to APAC in Singapore, so English will be used quite frequently for training and day-to-day internal communication. This position works closely with the sales team, so issuing the invoice, handling the administrative and customer duties through Salesforce will be part of your daily tasks (they are currently trying to localize SAP as well).
  • Opportunity to work fully remotely
  • Report up to APAC (Singapore)

企業情報

My client is a leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Their work is complex and cutting-edge, and their team members are curious, creative thinkers who understand that good data drives smart decisions.

職務内容

▪Responsible for timely and accurate generation of quotes for standard product offerings and subsequent orderplacement
▪Reviews orders to screen for most common issues and clarifies any missing/unclear information
▪Resolves order exceptions for orders received by email and the website
▪Answer inbound customer inquiries by phone, email or chat for requests during the quote to order cycle
▪Documents all inbound and outbound customer interactions in Customer Relationship Management (CRM)database.

理想の人材

▪ Previous experience in customer service or a related field preferred.

▪ Excellent computer skills (including Microsoft Office applications and proficiency in typing) required.

▪ Ability to effectively communicate, both orally and in writing, to customers and colleagues in Business Japanese and Business English

条件・待遇

  • Career growth opportunities within the Tokyo branch or overseas
  • Opportunity to collaborate on a global scale with various teams and stakeholders
  • Work in an organization that helps change and save lives of patients
コンタクト
Adam Petch
求人番号
JN-102023-6203223
電話
+81 3 6832 8611

求人情報

分野
カスタマーサービス
職種
受注処理
業界
ヘルスケア・製薬
勤務地
東京23区
雇用形態
正社員
担当コンサルタント
Adam Petch
担当コンサルタントの電話番号
+81 3 6832 8611
求人番号
JN-102023-6203223
企業タイプ
外資系企業

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