Escalation Specialist - OTA
300万円 - 550万円
Work for multinational company!
Our client is one of the multinational online travel agency.
- Resolve escalated customer concerns and complaints by creating positive experiences.
- Utilize strong communication skills to connect with customers, organization or authorities and negotiate when necessary.
- Consistently follow-up with customers until their concerns are fully resolved.
- Deep dive cases involving product or service defect and identify potential brand risk.
- Native Fluency in Japanese and full professional proficiency in English.
- Strong Product knowledge, excellent communication and interpersonal problem solution skills.
- Able to work under tight deadlines and pressure, both independently and with others.
- Previous experience in customer succes/escalation role.
- Familiarity in OTA process and culture
- Competitive Salary
- Promising career progression
- Job Security
- Normal Working hours: Mondays - Fridays 9AM to 6PM