End User Computing (EUC) Specialist - Bilingual Candidates

Tokyo 23 Wards Permanent ¥5,000,000 - ¥9,600,000 Foreign Multinational
  • Take your Desktop Support career to the next level
  • Earn lucratively, lead a team and enjoy a clear path to career progression

About Our Client

Work with world leading IT consultants. Join us and connect with a well-established Japanese and global clientele. As business grows, they are looking to hire more talented End User Computing Specialists. The company strives to help customers achieve their business objectives through the application of their innovative, best-in-class consulting, IT solutions and services. All serving to ensure the satisfaction of their clients and promoting growth and satisfaction of their employees.

Job Description

The EUC Specialist will:

  • Point of Contact for IT Teams and Vendors at client and customer ends
  • Manage and track service desk agents assignments and ticket management
  • Point of Contact for future Infrastructure Enhancement and requirement gathering
  • Coordinate with IT teams at client environment for Incident resolution and Project Implementations
  • Manage IT Service Delivery at onshore Locations
  • Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team
  • Be aware of short/long term IT Project implementations
  • Work with Delivery SPOCs and client Business users on IT requirements
  • Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
  • Vendor Contract and License Management
  • Implement Service improvement and Transformation initiatives

The Successful Applicant

The Ideal Candidate:

  • Over 3 years of experience as an infrastructure engineer
  • Experience in client facing
  • Experience in desktop related support
  • Leader/Manager experience is a plus
  • Business in English and Japanese Experienced
  • ITIL v.3 certified
  • EUC related product solution qualification holder
  • Technical research / exploration ability
  • Deep knowledge or related to EUC (desktop related)
  • National qualifications and vendor qualifications

What's on Offer

Earn lucratively, Up to JPY 9M/Yr!
Enjoy a clear career path with possible promotions to:

  • IT Infrastructure Operation Project Manager
  • IT Infrastructure Operation Transition Manager
  • EUC SME ( Subject Matter Expert)
Contact
Tsitsi Watambwa
Quote job ref
4192883
Phone number
+813 6832 8920

Job summary

Function
Location
Job Type
Consultant name
Tsitsi Watambwa
Consultant phone
+813 6832 8920
Job Reference
4192883
Company Type